Centralized request
Customers will start the case from their order or support, without relying on scattered conversations.
RETURNS AND EXCHANGES
A SIMPLE PROCESS WITH VISIBLE TERMS.
The experience already reserves a place to request exchanges or returns. Final timeframes, exceptions and costs will be validated before real sales are enabled.
Condition validation
Product, accessories, serial, packaging, evidence and reason for the request will be reviewed.
Visible tracking
Every case will have a status, owner, dates and a resolution communicated to the customer.
F9 / DRAFT
IMPLEMENTATION DRAFT · PENDING LEGAL AND OPERATIONAL VALIDATION.
